The disc tray is hard to open. To open it, i barely tap the side of the xbox right on top of the disc drive. It shoots grey lines that look like zippers across the screen. It then freezes and won’t do anything. I turn it back on, and it shows the red ring of death. I can turn it on later, and it works until I try to put a disc back in. other than sending it in to microsoft, how can I fix this?