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whats going on with this XBOX360?


my boyfriend wasplayin fable 3, and he tuned off his xbox to move to another room. When he pluged it in and everything & tryed to play fable3 again it froze on him. Then it started sayin it needs an update, well it wont accept the update., and if or when it decides to let him past the update it freezes on what ever gane and pops up the update. Some times when he hits accept update when it turns back on it says there are no profiles on his xbox or anything. what do we do?! please help!

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